What would help your sales and services team improve their customer communication and relieve the additional workload to keep their customers happy and updated? How does the management and service supervisors follow-up with customers and prospects after their engagement with the customer services and sales teams? By automating the post visit and engagement follow up, […]
Technology is moving so quickly that it has become difficult for businesses to stay on top of each tech trend. This also makes it tougher to decide what your retail business should embrace and what could just be a fad. Implementing new technology requires money and resources, so retailers need to be sure that it’s […]
Push notifications are not new but are rapidly growing in popularity by filling a gap between retargeting and email to drive traffic. Companies work tirelessly to keep their customers engaged on their websites and apps, but when they leave, there are only a few options to bring them back. Retargeting or via email are the only […]
With the global spread of COVID-19, the way people move and the options for crowd management is constantly changing, with the need to adapt being important. It is important for retail outlets, pharmacies, hospitals, and transportation hubs to help fight the pandemic by encouraging proper social distancing techniques and to educate staff and customers by […]
Two-factor authentication (also known as 2FA) is an extra layer of verification offered to make sure the user accessing the information or service is actually authorized and the true requester. 2FA is used to make sure that people trying to gain access to an online service, account or data are who they say they are. […]
HLR is an abbreviation for Home Location Register and is a service that lets you verify that the numbers in your database are currently in use and able to receive messages. Having an updated and well-managed database helps businesses streamline their operational activities and efficiently cater to the requirements of their customers. Maintaining a centralized, holistic database of […]
For years, government agencies across the world have been struggling to find a suitable way to communicate with the public on a mass level and deliver government services efficiently to them. Chatbots have been taking the world by storm and not just in the realms of retail or customer service. Today, chatbots are present in […]
The evolution of mobile technology has literally made information available at our fingertips and has hence eliminated the need for human assistance. With consumer digital expectations rising, a lot of banks are leveraging the power of AI (Artificial Intelligence) and chatbots to reduce costs, improve efficiency and become tech-savvy. A recent study by Juniper revealed […]
Great customer service is one of the biggest assets a brand can have today. Messaging apps and channels are the easiest way to support this. Using WhatsApp for Business, organisations can extend their customer-centric conversations one a messaging app loved and trusted by customers across the world. It is not just WhatsApp that is […]
